Technical Support Specialist/Network Administrator

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Technical Support Specialist / Network Administrator

TECHNICAL SUPPORT SPECIALIST /
NETWORK ADMINISTRATOR

Assists in production and procedures for IT/Network Applications. This role will provide support and troubleshooting assistance for the voice and data network. Function as the network resource on multiple IT projects to provide design and implementation assistance.

PLUMMER SLADE, INC. is an IT Solutions and Managed Service Provider located in downtown Pittsburgh. For over 30 years, Plummer Slade has been providing high quality, excellent service and IT solutions to businesses in the Pittsburgh and surrounding area.

Our technical professionals hold full-time, salaried positions. Plummer Slade is not an IT placement firm. We provide excellent benefits: health insurance, vision insurance, dental insurance, disability insurance, 401K plans, paid PTO days, parking leases, annual salary reviews, bonuses, and more.

Plummer Slade provides high-quality, excellent service because of the highly skilled and knowledgeable individuals on our team who troubleshoot and resolve technical issues with ease. Our technical professionals must be able to follow operating procedures, maintain professionalism when working under pressure, and function in several roles: as an individual, as a part of a team, and as a technical resource to others. In addition to technical skills, our team must employ good people skills. It is vital to speak well, write well, and always follow-up with clients.

Responsibilities:

Install new file servers, PCs, firewalls, routers, switches, WAPs, backups, and printers
Maintain and support existing file servers, PCs, firewalls, routers, switches, WAPs, and printers
Provide technical support to clients via phone, email, remote visits, and on-site visits
Create and maintain network documentation
Work with patch management & monitoring software
Manage patches and updates; install third party patches and updates to client environment
Resolve patch issues with patch installations
Monitor backup jobs daily and remediate any issues

Qualifications:

Bachelor degree preferred, but not required
Three+ years of professional technical experience required
Excellent verbal and written communication skills
Excellent follow-up skills
Proven knowledge of troubleshooting techniques
Strong background in client service and support
Experience with installing and maintaining file servers and PCs
Windows Server administration
Active Directory administration and support
Group Policy administration and support
TCP/IP networking, including DNS and DHCP
MS Exchange administration and support
Experience with server backup solutions
Expert knowledge of Device Manager and computer hardware
Experience implementing firewalls, routers, switches, and WAPs
Experience with spyware and virus removal

To apply, please send your cover letter and resume to psijobs@plummerslade.com.

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