Desktop Support Specialist

Open Positions

We are looking to hire a skilled desktop support specialist to assist our clients with computer hardware and software issues. You will be required to work on-site to assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support specialist, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support specialist provides fast and effective support for users experiencing basic hardware and software issues.

PLUMMER SLADE, INC. is an IT Solutions and Managed Service Provider located in downtown Pittsburgh. For over 30 years, Plummer Slade has been providing high quality, excellent service and IT solutions to businesses in the Pittsburgh and surrounding area.

Our technical professionals hold full-time, salaried positions. Plummer Slade is not an IT placement firm. We provide excellent benefits: health insurance, vision insurance, dental insurance, disability insurance, 401K plans, paid PTO days, parking leases, annual salary reviews, bonuses, and more.

Plummer Slade provides high-quality, excellent service because of the highly skilled and knowledgeable individuals on our team who troubleshoot and resolve technical issues with ease. Our technical professionals must be able to follow operating procedures, maintain professionalism when working under pressure, and function in several roles: as an individual, as a part of a team, and as a technical resource to others. In addition to technical skills, our team must employ good people skills. It is vital to speak well, write well, and always follow-up with clients.

Responsibilities:

Install new PCs and maintain existing PCs
Install and support productivity software applications
Maintain and support existing software applications
Provide remote technical support via phone and email
Provide on-site technical support
Create and maintain support documentation

Qualifications:

Bachelor degree preferred, but not required
Two+ years of professional technical support experience preferred, but not required
Experience with installing and maintaining software and PCs
Experience with Windows installation and support
Experience with Microsoft 365 and Microsoft Office
Experience with spyware and virus removal
Experience with Active Directory, share permissions, and security groups
Knowledge of Device Manager and computer hardware

To apply, please send your cover letter and resume to psijobs@plummerslade.com.

Open Positions